An IT infrastructure taps into every department and every facet of a modern company and if for any reason the infrastructure is unsuitable or unstable, the consequences may affect the entire company.
Common Symptoms:
- Regular downtime of business critical applications
- Regular downtime of sites or networks
- Slow or poor performance from your network services and applications
- A support resource overhead greater than 1 engineer for every 150 desktops.
- Irrecoverable data loss
- A blame culture between staff and IT service providers where no-one takes ownership of problems.
- Escalating project costs with growing timelines with milestones moving further and further to the right.
Satchell Lowe can assist in identifying the underlying cause of the above symptoms and help quickly identify areas for potential improvement. In addition, we can take ownership of the resolution plan and implement both a tactical and strategic fix where appropriate.
Due to our company structure, we can react to urgent requests by providing a team of experts who are skilled in all aspects of IT and can quickly diagnose and implement a recovery plan.
Our Approach
Our long term solution to these problems is to bring in one of our architects to begin the process of understanding your business requirements and begin planning for the future.
However at Satchell Lowe we recognise that if you are experiencing these problems you need to get things improving immediately. To address this urgent need, Satchell Lowe can provide the resources via our Rapid Response Service and get things moving in days, not weeks, or months.
- We begin by immediately assigning you an architect to review your IT organisation or project. The architect may call on other consultants as necessary to identify problem areas.
- Next we have a review meeting where the technical architect will highlight the problem areas and the short term actions that can be undertaken to make a massive difference to the performance of your business. During this meeting recommendations, their benefits, and estimated costs will be provided for your review.
- Following on from the review meeting, assuming you wish to continue and implement the short term actions, we will assign a technical Project Manager and the required technical resources to implement the necessary changes.
Benefits:
- Improve the performance and stability of business critical applications in the short term.
- Reduce the technical burden on your IT department to allow them to begin the process of continuous service improvement.
- Quickly improve the moral and work ethic within your IT department.
- Bring direction and control back to your IT strategy.
- Reduces support costs.
