Managing an internal IT department that can resource projects and support the business incurs a significant cost for many organisations.
Technology is a continually changing world. New products, Operating Systems and Hardware are always being released. The maintenance required to keep a company’s infrastructure safe such as Virus protection, patching, etc is a huge effort and expense. The pressures on an IT department are not always constant. In addition to ‘Business as usual’ effort, Project work puts periodic strain on IT Human Resources.
To keep IT staff fully trained in the ever increasing set of technoliges that are employed in a company infrastructure is a huge challenge for most companies.
A business needs an IT service organisation which can provide the right technical resource at the right time. One that can scale to the real-time demands of the business. Instead of Businesses focusing on their core operation, effort is consumed maintaining an internal service organisation. Outsourcing is becoming an attractive solution to a number of businesses.
During our Engagement Process for Outsource contracts, our considerations include:
- What functions are best kept in-house
- What resource or role would the company benefit from outsourcing.
- What optimised use of functions lets a company reduce costs and gain a superior level of service.
- Service Management. We work very closely with customers to clearly understating any changing requirements.
- Clear and honest relationship management. Satchell Lowe will appoint a single point of contact which is available anytime for consultation.
- Third Party Services Review. In some cases companies already have existing service contracts. In these circumstances assurance is required that the service being provided meets the business requirements and that it wouldn’t be better to move the service in-house.
Benefits
- Improved IT service capability
- Improved IT service saleability
- Increase service availability
- Reduced IT support costs
- Allows the customer to focus on their core business
