At Satchell Lowe Consulting we offer flexible levels of support to help our clients maintain their IT investments and continue to operate at peak performance. The different support services we offer include:
- Emergency Support Services
Any new or existing client that is unexpectedly faced with an IT failure or resource shortage may contact Satchell Lowe who can immediately provide the resources your business requires to get things running smoothly again.
- Service Desk
We provide a 24/7 IT service desk to assist users with their everyday support needs, ranging from simple questions about the use of software to more complex support issues. Each of our clients are provided with named service desk personnel in order to provide a seamless service to your users and customers.
- Deskside Support
Our experienced deskside support staff work alongside our clients’ individual users so that we can help to overcome any technical difficulties or training needs. This service can help to ensure that your users benefit from the best use and understanding of your applications and IT services.
- Server Support
The Satchell Lowe server specialists proactively monitor and maintain our customers server infrastructure to ensure that service interruptions and downtime is kept to a minimum.
- Network Support
The Satchell Lowe network support services continuously monitor the performance and security of your network. Satchell Lowe network engineers can manage your WAN infrasructure service providers to ensure that outages are progressed and repaired with minimal disruption to your business.
- Application Support
Our server specialists can work with your development teams and application providers to ensure that your business applications meet your required levels of availability.
- Service Delivery & Management
We can develop the integration of your existing support teams with services from Satchell Lowe to provide an end to end service delivery organisation. Satchell Lowe can work with your teams to successfully manage the service levels provided by your other suppliers to ensure that continuous service improvement is achieved.
